Privacy Policy

Last updated: May 2025 — Compliant with Moroccan law n°09-08

Summary

  1. Data Controller
  2. Data Collected
  3. Purposes of Processing
  4. Retention Period
  5. Data Sharing
  6. Cookies
  7. Your Rights
  8. Security
  9. Contact

1. Data Controller

The data controller for personal data collected on the website www.zinia.ma is:

  • Company: ZINIA SARL
  • Website: www.zinia.ma
  • Email: contact@zinia.ma

2. Data Collected

When you browse and make purchases on www.zinia.ma, we may collect the following data:

Data you provide to us

  • First name and last name
  • Shipping address
  • Phone number
  • Email address
  • Order history

Automatically collected data

  • IP address and browsing data (pages visited, visit duration)
  • Browser type and device used
  • Session and preference cookies

🔒 ZINIA does not collect any banking data. Payment is made only in cash on delivery.

3. Purposes of Processing

Your data is used exclusively for:

  • Order processing and tracking (name, address, phone)
  • Transactional communication: order confirmation, shipping notices (email)
  • Customer service: responding to your requests and complaints
  • Site improvement: anonymous browsing analysis
  • Newsletter: only if you have expressly consented

4. Retention Period

  • Order data: 5 years (accounting and tax obligations)
  • Customer account data: until account deletion or 3 years of inactivity
  • Newsletter: until unsubscription
  • Cookies: maximum 13 months

5. Data Sharing

ZINIA does not sell or rent your personal data to third parties. Your data may only be shared with:

  • Partner carriers (name, address, phone) for delivery execution
  • Technical service providers (hosting, CRM) bound by confidentiality agreements
  • Competent authorities in case of legal obligation

All our service providers are selected for their compliance with data security standards.

6. Cookies

Our site uses cookies to ensure its proper functioning and improve your experience:

  • Essential cookies: shopping cart, session, language preferences — necessary for the site's operation
  • Analytical cookies: anonymized audience measurement (Google Analytics or equivalent)
  • Marketing cookies: only with your consent

You can configure or disable cookies in your browser settings at any time. Note that disabling essential cookies may affect the site's functionality.

7. Your Rights

In accordance with Moroccan law n°09-08 relating to the protection of individuals with regard to the processing of personal data, you have the following rights:

👁️
Right of access
Obtain a copy of the data we hold about you.
✏️
Right of rectification
Correct inaccurate or incomplete information.
🗑️
Right of deletion
Request the deletion of your data, subject to legal obligations.
🚫
Right to object
Object to the use of your data for marketing purposes.

To exercise these rights, contact us at contact@zinia.ma specifying your request. We will respond within 30 days.

8. Security

ZINIA implements appropriate technical and organizational measures to protect your data against unauthorized access, loss, or disclosure:

  • Secure HTTPS connection (SSL encryption)
  • Data access limited to authorized personnel
  • Hosting on secure infrastructure (Shopify)

In the event of a data breach, ZINIA undertakes to inform the individuals concerned as soon as possible.

9. Contact & Complaints

For any questions regarding the protection of your personal data:

You also have the right to contact the National Commission for the Control of Personal Data Protection (CNDP) if you believe your rights are not being respected: www.cndp.ma